Fundflo Technologies Private Limited(“Fundflo,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use Fundflo Platform (the “Platform”) through Fundflo’s website at https://www.fundflo.ai/ (the “Website”) or Fundflo’s mobile application (the “App”).
Fundflo is committed to protecting the privacy of its Users whose information is collected and stored while using Fundflo’s Platform through our Website or App.
The capitalised terms have the same meaning as ascribed in our Terms of Use or Terms of Service as applicable, unless otherwise noted here.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM. IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT PRIVACY@FUNDFLO.AI . WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.
When you register to use our Website, App, or Platform, we collect personal information (also referred to as personally identifiable information, “Personal Information” or “PII”) which may include your name, address, online contact information such as your email address or username, phone number, and other personal information. The information so collected will be stored on our servers.
Geolocation and Equipment Information. We may collect information that does not personally identify you such as (i) your geolocation, and (ii) information about your internet connection, the equipment you use to access our Website, App, or Platform, and usage details.
Financial Information. We collect and/or store credit cards or bank information. For payment transactions, your PII is shared with others to enable the transaction. For example, when you choose to use a payment method for the transaction with Fundflo (e.g. credit card, debit card, buy now pay later, or direct debit), that payment method will receive transaction information that includes your PII. Please review your payment method’s privacy policy to learn more.
We collect personal information from you in the following ways:
1. At registration on our Website, App, or Platform;
2. Through mobile and desktop applications your downloads from our Website, App, or Platform, which provides dedicated non-browser based interaction between you and our Website App, or Platform;
3. From forms filled out by you;
4. From records or copies of correspondences (including email addresses) if you contact us; and
5. From search queries on our Website, App, or Platform.
We collect information from you automatically when you navigate through our Website, App, or Platform in the following ways:
1. IP addresses;
2. Information obtained through browser cookies;
3. Web beacons on emails sent by us; and
4. Other tracking technologies.
We use the information that you provide to:
1. Provide you with information, products, or services requested from us;
2. Present our Website, App, and Platform and their contents to you;
3. Notify you about changes to our Website, App, and Platform and any products or services;
4. Allow you to participate in interactive features on our Website, App, and Platform;
5. Administer contests, promotions, and surveys or other Website, App, and Platform features;
6. Process transactions;
7. Payment reconciliation;
8. User Authentication;
9. Contact you about our products and services that may be of interest;
10. Enable the display of advertisements to our advertisers’ target audiences, although Personal Information is not shared with advertisers without your consent; Please note in case of Hong Kong User, with your prior consent only any display of third party advertisements will be enabled; and
11. Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 14, via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process invoices and send information and updates pertaining to such invoices; (iii) send additional information related to your product and/or service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.”
We use Cookies on our Website and App (a) keep track of advertisements, (b) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (c) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honour Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.
We allow third party behavioural tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Website, App, or Platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website, App, or Platform and welcome any feedback about these sites. Please contact us at privacy@fundflo.ai.
Our Website and App are reasonably scanned to meet or exceed PCI Compliance. Our Website and App receive regular security scans and penetration tests. Our Website and App also receive regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your Personal Information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your Personal Information that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf. We will implement reasonable security measures every time you (a) place an order, or (b) enter, submit, or access your information, (c) register, or (d) access our Platform, on our Website and App.
1. Security Measures. We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, App, or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website, App, or Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, App, or Platform.
2. Fair Information Practice Principles. In the event of a personal data breach, we will notify you within fifteen (15) days via (i) email and/or (ii) our Platform notification system on our Website and/or App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors, users and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
There are times when Personal Information that you have shared with us may be shared by Fundflo with others to enable us to provide you over Services, including contractors, service providers, legal advisors, subsidiaries and affiliates and third parties (“Partners”). This section discusses only how Fundflo may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:
1. We may disclose Personal Information to our subsidiaries and affiliates.
2. We may disclose Personal Information in the event of a merger, sale of business, etc.
3. We require all other Partners, to whom we disclose your Personal Information, to enter into contracts with us to keep Personal Information confidential and use it only for the purposes for which we disclose it to such Partners.
1. We will disclose Personal Information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms of Use or Terms of Service and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of Fundflo, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of Fundflo, our customers, or others, and this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
1. We do not sell, trade, rent, or otherwise transfer Personal Information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Website, App, or Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
2. We do not provide non-personally identifiable visitor information for marketing purposes.
1. Tracking Technologies and Advertising. You can set their browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our App or Platform or Website may not be accessible or function properly.
2. Disclosure of User’s Information for Targeted Advertising. Users can opt-out by (i) checking the relevant form when we collect the data, (ii) logging into the Website, App, or Platform and adjusting their preferences in their account profile by checking or unchecking the relevant boxes, or (iii) emailing us their opt-out request at privacy@fundflo.ai.
Google, as a third-party vendor, uses Cookies to serve advertisements to Users on our Website, App, and Platform. Google uses first-party Cookies, such as Google Analytics Cookies, to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Platform. We currently use Google Analytics to collect and process certain Website and App usage data. To learn more about Google Analytics and how to opt-out, please visit https://policies.google.com/privacy/google-partners.
We have implemented advertising features on our Website, App, and Platform including: (a) remarketing with Google AdSense; (b) Google Display Network Impression Reporting; (c) Google Demographics and Interests Reporting; and (d) Google’s DoubleClick platform integration.
We use these Cookies to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Website or App.
1. Access: You can request more information about the Personal Information we hold about you. You can also request a copy of the Personal Information.
2. Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
3. Objection: You can contact us to let us know that you object to the collection or use of your Personal Information for certain purposes.
4. Erasure: You can request that we erase some or all of your Personal Information from our systems.
5. Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
6. Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
7. Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may limit your ability to use some/ all of our Services or Platform and you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilise some or all of our Services and Platform.
8. Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your countr.
9. Response: We will respond to your inquiry within thirty (30) days of the receipt.
Fundflo reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy page via email, on our Website, App, or Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period. Your continued use of our Website, App, or Platform shall constitute your consent to such changes.
Fundflo uses the following third-party service providers for the provision of services as detailed under the Terms of Use or Terms of Service, as applicable
| Name of Third-Party Service Provider | Contact Information |
|---|---|
| Amazon Web Services India | Website: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/ |
Additionally, if you have any questions or concerns about our third-party service providers, please email us at privacy@fundflo.ai.
If you believe that any content on our Website, App, or Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.
1. Your physical or electronic signature;
2. Identification of the copyrighted work(s) that you claim to have been infringed;
3. Identification of the material on our Website, App, or Platform that you claim is infringing and that you request us to remove;
4. Sufficient information to permit us to locate such material;
5. Your address, telephone number, and email address;
6. A statement that you have a good faith belief that use of the objectionable material is not authorised by the copyright owner, its agent, or under the law; and
7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorised to act on behalf of the copyright owner.
Fundflo’s Copyright Agent to receive DMCA Takedown Notices is Rattan Chugh, at rattan.chugh@fundflo.ai with a carbon copy to privacy@fundflo.ai. You acknowledge that for us to be authorised to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Fundflo in connection with the written notification and allegation of copyright infringement.
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Privacy Officer
Email: privacy@fundflo.ai
Address: Fundflo Technologies Private Limited, A 12, Godrej Sherwood, Pune Bombay Road, Wakdewadi, Pune 411005 India.
PLEASE NOTE: IF YOU USE OUR WEBSITE, APP, OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE OR OUR TERMS OF SERVICE, AS APPLICABLE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR WEBSITE, APP, OR PLATFORM.